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Orders, Returns & Exchange

Sedra Perfumes

1. Order Cancellation

  • Orders can be canceled before shipment only.
  • Once shipped, orders cannot be canceled.

2. Returns

  • Returns are accepted within 14 days if the product is unopened and in its original condition.
  • Damaged deliveries must be reported immediately.
Important Notice:
  • Products purchased from Sedra stores cannot be returned online.
  • Products purchased online cannot be returned in stores.

3. Exchanges

  • Exchanges are allowed for products in original condition, subject to availability.
  • Requests must be made within 14 days of receiving the product.

Restrictions:

  • Products purchased from stores cannot be exchanged online.
  • Online purchases cannot be exchanged in stores.
  • Health, hygiene, or personalized products may be non-exchangeable.

Process:

  • Contact Sedra Customer Service to request an exchange.
  • Provide your order details and reason for exchange.
  • Return the original product following the instructions.
  • Replacement product will be sent once verified.