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Terms of Use

1. Introduction

Welcome to Sedra. This is the usage policy for your access and use of the website (www.sedraperfumes.com) and all its related services. By agreeing to the terms of use (along with the relevant information included in this agreement) and using the website, you indicate that you are bound by the terms of use of (www.sedraperfumes.com). The user agreement is activated upon acceptance. If you do not agree to the user agreement, please do not enter, register, or use this website.

Before you become or continue as a member of the website, you must read and agree to the user agreement and the privacy policy of (www.sedraperfumes.com). Access to any other related information regarding the user agreement, such as any information related to the applicable usage policy for users, is also required. All this information and the privacy policy are enforced under the law stated in the user agreement.

2. Membership Eligibility

At (www.sedraperfumes.com), we want to ensure that all members can form legally binding contracts and that minors do not use the site inappropriately. Therefore, membership on this site is not available to individuals under the age of 18. You must demonstrate that you are 18 years of age or older before becoming a member of the site. In the event of violating the rights and laws of (www.sedraperfumes.com), the site reserves the right to terminate or exclude the membership of anyone found to be under 18 years old, and the site is not available to individuals whose membership has been suspended or terminated. On the other hand, if registering as a business entity, you confirm that you can bind that entity to the user agreement and that both you and the business entity will comply with all laws related to online commerce. No individual or business entity may register as a member more than once.

3. Account Responsibilities and Registration

When registering as a member on the site, you must provide certain information and register your username and password.

When you become a member, you agree to:

  • Take responsibility for maintaining the privacy and restricting the use of your account and password, acknowledging your full responsibility for any activities that occur through your account and password. You will notify (www.sedraperfumes.com) of any unauthorized use of your password or account or any security breach. (www.sedraperfumes.com) will not be liable for any direct or indirect loss of profits or damage to goods due to the disclosure of your username and/or password. You may not use another person’s account without their express permission. Your membership signifies your agreement to indemnify (www.sedraperfumes.com) for any unauthorized use of your account by you or by anyone else who can access the site and services using your username and password, whether you are aware of this use or not.
  • Provide accurate, current, and complete information about yourself as required in the registration form (registration data) for (www.sedraperfumes.com).
  • Not include the term “Sedra” in your username.
  • Maintain and update the required registration data to keep it accurate, current, and complete. In case of providing false, inaccurate, outdated, or incomplete information, or if we suspect that such information is false, inaccurate, outdated, or incomplete or does not comply with the user agreement and is not subject to the laws and terms of (www.sedraperfumes.com), (www.sedraperfumes.com) has the right to suspend, terminate, close your account on the site and/or your membership on the site.
  • (www.sedraperfumes.com) has the right (at its discretion and at any time) to conduct any inquiries it deems necessary (either directly or through intermediaries) and to request that you provide any additional information or evidence without any restrictions to verify your identity and/or your ownership of your financial obligations. Without restricting the user, if the user is a business entity, this information and evidence must include your business license or other documents or evidence showing the members of the entity or the authority of any person in the entity to act on your account, and you will agree to provide (www.sedraperfumes.com) any information or evidence upon request. If you refuse to provide the aforementioned, (www.sedraperfumes.com) may restrict, suspend, or close your account on the site and/or your membership as well. Additionally, we reserve the right to suspend any inactive or dormant account for an extended period.

4. Electronic Communication

By completing your membership, you agree that we can contact you via email or by sending notifications on the site, and you agree to all agreements, notices, or statements or any other communications that we may provide to you electronically to meet legal requirements. (www.sedraperfumes.com) will request your consent during the registration process to send promotional messages that inform you of any new changes, features, or promotional activities added to the site. If you wish at any time to stop receiving promotional messages, you can choose to do so by clicking the link at the bottom of any promotional message.

5. Modifications to the User Agreement

By completing your membership, you agree that (www.sedraperfumes.com) may modify the user agreement in a way that increases your obligations or decreases your rights (substantive modification) according to the rules of the user agreement, and you agree to the possibility that (www.sedraperfumes.com) (at its discretion and at any time) and without any liability may make non-substantive modifications that will be clarified on the site itself.

6. Fees and Services

Since (www.sedraperfumes.com) is an e-commerce site and not a public auction and does not engage in any such activities, it is an electronic platform that enables the buying and selling of products between sellers and buyers.

Membership on the site is free, and there are no additional fees for browsing the site.

(www.sedraperfumes.com) may make temporary changes to its services for promotions or campaigns (such as delivery days and free shipping) or offer new services for a limited time, and these temporary changes are effective under their terms when announced on the site.

All fees are payable in the currency of the buyer’s country. All fees and taxes to (www.sedraperfumes.com) must be paid within 30 days from the date of the invoice by any allowable payment method as mentioned in the fee and balance policy.

7. Your Information

By using the (www.sedraperfumes.com) site, you grant us the right to use any information or data, whether personal or otherwise, that you provide to us or that is registered on the site during registration or during the sales process in the review area or through any messages via email or any feature on the site for the purpose of improving and managing the site according to the user agreement and privacy policy.

8. Use of the Site

By agreeing to the terms and conditions, you affirm the accuracy of the information and details you provided (in addition to the registration information) and its validity regardless of time and place.

You agree when using the site not to:

  • Use the site in any way that causes or could cause impairment to the site or access to it or harm it or disable it.
  • Use the site in any criminal activity, theft, or illegal activity or any activity that could harm any third party.

We have the right to suspend, restrict, or block your access to the site at any time and without any notice if we have reasonable grounds to believe you have violated any of these restrictions or if we suspect that your account is engaged in illegal activities, and this does not prevent us from taking any other actions against you that we deem appropriate.

9. Intellectual Property Rights

The entire content of the site, whether texts, designs, logos, button icons, images, audio clips, digital content, datasets, and software is the property of (www.sedraperfumes.com), its users, content providers, or licensors and is protected under copyright, trademark, patent, or any intellectual property law of (www.sedraperfumes.com). The total content of this site is exclusively owned by (www.sedraperfumes.com) and is protected under copyright, trademark, patent, or any other intellectual property law.

10. Trademarks

(www.sedraperfumes.com) and any related logos or words or slogans listed on the site are either registered or unregistered trademarks of the site and are protected under international trademark law and other intellectual property laws. The trademarks of (www.sedraperfumes.com) may not be used in any product or service that does not belong to (www.sedraperfumes.com) or in any manner that disparages (www.sedraperfumes.com), and all other trademarks not owned by (www.sedraperfumes.com) that appear on the site are the property of their respective owners who may or may not be affiliated with (www.sedraperfumes.com) or related to it or sponsors of it.

11. Misuse of (www.sedraperfumes.com)

Please report any issues of any kind or violations of these terms of use via (www.sedraperfumes.com). If you believe that your intellectual property rights have been violated, please inform (www.sedraperfumes.com). Without prejudice to any other rights or remedies of (www.sedraperfumes.com), it has the right to limit, suspend, or block the access of any user to the site and/or their membership and also has the right to remove any content added by the user. Additionally, (www.sedraperfumes.com) may take any technical or legal action against any person causing problems or legal violations of any kind that infringe the intellectual property rights of any third party or engage in any actions contrary to these terms of use or our policy.

12. Consumer Protection

(www.sedraperfumes.com) has a “Consumer Protection Program” designed to help consumers ensure the safety of their purchases from any fraud. If a consumer purchases a product using any of the secure payment methods from (www.sedraperfumes.com) and does not receive the product or receives a product of significantly lesser value than that displayed on (www.sedraperfumes.com), the consumer can take actions for protection under the Consumer Protection Program. This program includes reimbursing the consumer for the product’s value only through (www.sedraperfumes.com). To be eligible for protection under the Consumer Protection Program, the consumer must fill out a complaint form for (www.sedraperfumes.com) within 48 hours of receiving (or not receiving) the product. (www.sedraperfumes.com) will verify the matter, and if it finds (as (www.sedraperfumes.com) is the sole reference) that the seller intentionally defrauded the consumer regarding the reimbursed product, (www.sedraperfumes.com) may suspend or limit the seller’s access to the site and/or their membership and may charge the seller to reimburse the consumer for the product or shipping costs (according to the payment and expense conditions). (www.sedraperfumes.com) reserves the right to take any actions as needed, including legal actions. You acknowledge and agree that if an illegal product is returned to (www.sedraperfumes.com) by the consumer, (www.sedraperfumes.com) has the right to unilaterally decide to destroy the product or take any other steps it deems appropriate.

Return Shipping Costs:

  1. Return due to an error from the site (product not as described - defect in the product - incomplete - etc.)

a. If the consumer raises the complaint within two days of receiving the product:

  1. Complete the “Return Form” attached to your original product and include it with the returned package. Securely wrap and seal the returned product (in the original packaging).
  2. Contact us at +965 99338381 to arrange a return appointment and confirm the pickup location. You will be provided with a time when a delivery team member will collect the package from you.
  3. Your returned product will be processed upon arrival, and we will send you a confirmation email. Please allow us 2-3 weeks from the shipping date to refund your account.

Upon receipt, the returned product will be processed within 24 hours. The time for the refund to reach your account may vary and is determined by the bank. Please contact the bank for further details.

In the case of a replacement request, it occurs in two steps:

  1. A store credit is created for the returned products.
  2. A new order is placed for the requested product(s) as a replacement for the returned product.

b. If the consumer raises the complaint after two days from the delivery date: (only in case of agreeing to the return).

  • The consumer pays the shipping and delivery costs.
  1. Return of a product due to consumer error (product in its original condition at the time of purchase and receipt).
  • In this case, (www.sedraperfumes.com) does not accept returns or exchanges for health reasons.

13. Communication Platform

Specifically:

  • (www.sedraperfumes.com) is not responsible for any delayed or unsatisfactory performance or losses or damages resulting from the unavailability of the product.
  1. (www.sedraperfumes.com) does not provide any guarantees regarding any features (including but not limited to quality, value, and availability) of the products intended for sale or purchase through the site. (www.sedraperfumes.com) does not implicitly or explicitly endorse or support the purchase or sale of any specific product through the site, nor does it represent itself as a supplier or manufacturer of any product sold or purchased by users.
  2. (www.sedraperfumes.com) does not guarantee any characteristics (including but not limited to compliance with the law or financial eligibility or identity) possessed by its users.
  3. Users must agree to the terms and conditions of delivery, payment, and insurance among themselves independently, and (www.sedraperfumes.com) bears no responsibility for these agreements.
  4. (www.sedraperfumes.com) is not responsible for any errors or negligence by any third party.
  5. (www.sedraperfumes.com) disclaims all implied warranties and conditions and is not liable for any material loss or impact on reputation or any consequential damage resulting directly or indirectly from your use of the site or your inability to use it.

14. Privacy

(www.sedraperfumes.com) may take reasonable measures (physical, organizational, technological) to protect against unauthorized access to your personal identity information and to keep it secure. However, the internet is not a secure medium, and your personal information’s privacy cannot be guaranteed. (www.sedraperfumes.com) cannot control the practices of third parties (such as a site linking to this site or a third party impersonating you or someone else). You agree that (www.sedraperfumes.com) may use your personal information provided to us for providing services and sending promotional content to you, and the site’s privacy policy governs the collection, processing, use, and transfer of any personal information about you.

15. Breach of Terms of Use

Without prejudice to any of the rights or remedies of (www.sedraperfumes.com) under this user agreement or under any law, (www.sedraperfumes.com) has the right to immediately and without any legal liability limit your activity and restrict or cancel your membership and/or block your access to the site in the following cases:

  • If you breach this user agreement.
  • If (www.sedraperfumes.com) cannot verify or confirm any information provided by you.
  • If (www.sedraperfumes.com) believes at its sole discretion that any of your actions may lead to legal liability against you or other users or against (www.sedraperfumes.com).

(www.sedraperfumes.com) reserves the right at any time, as it sees fit, to suspend users whose accounts have previously been suspended. A user whose membership has been excluded or suspended may not at any time register or attempt to use (www.sedraperfumes.com) in any way until (www.sedraperfumes.com) lifts the suspension of their account. Regardless of the above, if you breach these terms of use, (www.sedraperfumes.com) has the right to recover any amounts owed to you or to compensate for any losses or damages caused to (www.sedraperfumes.com), and it may take similar steps, including legal and/or criminal actions, as it deems fit and necessary. If (www.sedraperfumes.com) fails to take any action against any violations by you or anyone else, this does not mean that (www.sedraperfumes.com) waives its right to take any actions regarding that violation or any other related or similar violations, nor does (www.sedraperfumes.com) guarantee that such actions will be taken against all potential violations of these terms of use.

16. Blocking Your Access to the Site and/or Suspending Your Membership

Without prejudice to any rights or remedies of (www.sedraperfumes.com) under this user agreement or under any law, (www.sedraperfumes.com) has the right to immediately and without any legal liability limit your activity and restrict or cancel your membership and/or block your access to the site at any time without notice for any reason, including but not limited to violating these terms of use.

17. No Warranty

(www.sedraperfumes.com) provides the site and its services on an “as-is” and “as-available” basis without any representation or warranty of any kind, whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy, and non-infringement. (www.sedraperfumes.com) does not provide any clarifications or warranties regarding the accuracy, reliability, or completeness of any content, information, software, text, images, links, or communications provided by the site or through its use or that operations on the site will be free of errors and interruptions and does not warrant that defects will be corrected or that the site and its services are free of viruses or anything else that may cause damage or harm. This site may, due to the nature of online communications, be subject to data corruption, unavailability, or delays. This site may also be unavailable from time to time for repairs, maintenance, or business development. You agree that (www.sedraperfumes.com) is not obligated to provide support for this site. You clearly agree that you use this site at your own risk.

18. Limitations of Liability

To the extent permitted by law, (www.sedraperfumes.com) and its officers, employees, agents, affiliates, and suppliers are not liable for any losses or damages of any kind, whether direct or indirect, incidental, special, consequential, or exemplary, including but not limited to losses or damages arising from loss of profits, goodwill, opportunities, data, or other intangible losses arising from or related to your use of the site, its services, or the user agreement Sure! Here’s the translation of the provided text:(Except for those resulting from negligence and others, and whether (www.sedraperfumes.com) has advised accepting responsibility for such losses and damages).**

If you are not satisfied with the site, its content, or its products, the only solution is to stop using them. Furthermore, you agree that any unauthorized use of the site or its services due to your negligence in responding and your refusal may result in irreparable issues at (www.sedraperfumes.com), and (www.sedraperfumes.com) will address any similar unauthorized uses under the terms and conditions of this user agreement.

19. Indemnities

You agree to indemnify and protect (www.sedraperfumes.com) and its affiliates, officers, employees, agents, and suppliers from damages arising from any disputes, complaints, actions, proceedings, losses, liabilities, or expenses (including reasonable legal costs and expenses) of any kind resulting from your violation of this user agreement or any violation of laws or third-party rights.

20. Relationships and Notices

All terms mentioned in this user agreement do not constitute or imply a partnership or agency between you and (www.sedraperfumes.com), and you do not have the right to bind (www.sedraperfumes.com) in any way.

21. Disputes

If there are disputes, complaints, or differences (including claims for damages or legislative complaints) (“dispute”) arising from or related to this user agreement, including (without limitation) any questions regarding information, entity, domain, performance, interpretations, validity, or termination of this user agreement or this clause, or any questions regarding legal relationships resulting from this user agreement or the consequences of its invalidity, both parties shall attempt to resolve the dispute amicably within a maximum of thirty (30) days from the date one party sends written notice of the dispute to the other party.

22. Transfer of Rights and Obligations

You (the user) grant (www.sedraperfumes.com) the right under this agreement and acknowledge irrevocably that (www.sedraperfumes.com) may at any time transfer all or part of its rights, obligations, benefits, or liabilities (whether expressed or implied) under this user agreement to its affiliates without needing additional approval from you. (www.sedraperfumes.com) agrees to use all available efforts to notify you of any transfer by posting on the site. You may not, at any time and without prior written approval from (www.sedraperfumes.com), transfer all or part of your rights, obligations, benefits, or liabilities (whether expressed or implied) under this agreement to the user without prior written approval from (www.sedraperfumes.com).

23. General Provisions

If any clause of the user agreement is found to be invalid, void, or unenforceable for any reason, such clause shall not affect the validity and enforceability of the remaining clauses in this document. This user agreement (as amended from time to time according to the terms of this document) represents the entire understanding and agreement between you and (www.sedraperfumes.com) regarding the subject matter.

No person who is not a party to this user agreement shall impose any condition. If this user agreement is translated into any other language, whether on or off the site, the English text shall be considered the original reference.

24. Governing Law

This user agreement is governed by and subject to the applicable law in the State of Kuwait and this clause governs the expiration or termination of the user agreement for any reason.